Store Policy
Customer Care
'We can't qurantee that there won't be mistakes, because we're human ~ but we can guarantee that if you give us time, we'll do our best to correct any mistakes we make.'
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments (**conditions apply)
- Sezzle Pay
- Split-It
- Subcription payment plans available for some store items
Reina's Search 🔎 Where Transparency, Honesty, and Collaboration Redefine Online Shopping At Reina's Search, our policy is to revolutionize the online shopping experience by offering more than just a platform to buy great hair products. We are committed to providing transparency, honesty, and collaboration throughout the entire e-commerce process. Transparency is at the core of our values. We believe in providing our customers with accurate and detailed information about the hair products we offer. From ingredients and sourcing to manufacturing processes and certifications, we strive to empower our customers to make informed decisions that align with their values and preferences. Honesty is the foundation of trust. We pledge to be transparent about our business practices, pricing, and customer service. We aim to build long-term relationships with our customers by delivering exceptional products and services and by being accountable for our actions. Collaboration is the key to success. We value the input and feedback of our customers, suppliers, and partners. By fostering a collaborative environment, we aim to continuously improve our offerings and provide a personalized shopping experience that meets the unique needs and desires of our customers. Reina's Search is more than just an online e-commerce platform. We are a community that values integrity, fairness, and excellence. Our dedication to transparency, honesty, and collaboration sets us apart, ensuring that our customers can shop with confidence, knowing that they are making informed choices and contributing to a more sustainable and ethical future. Join us on this journey of redefining online shopping. Together, let's create a platform where transparency, honesty, and collaboration thrive, making every shopping experience not just great, but meaningful.
Returns Policy: We do not accept returns or exchanges for any reasons other than damaged or defective merchandise. In order to be eligible for a return, the merchandise must be proven to be damaged or defective upon receipt. Damaged or Defective Merchandise: If you receive an item that is damaged or defective, please let us know within 10 days of receiving your order. To request a return for damaged or defective merchandise, please contact our customer support team through our website page at https://www.reinassearch.com/contact. After contacting us, please continue to process your return request online at https://www.reinassearch.com/my-review. Return Process: When reporting a damaged or defective item, please provide detailed information, including order number, product name, and a clear description or supporting evidence of the damage or defect. Our customer support team will review your request and provide further instructions on how to proceed with the return. Please note that we may request additional information or photographs to verify the damage or defect. Refund or Replacement: If your return request for damaged or defective merchandise is approved, you will have the option to receive a refund or a replacement for the item. Refunds will be processed within 30 days from the date of approval, using the original payment method. If a replacement is preferred, we will ship the new item to you at no additional cost. Non-Returnable Items: In addition to the no return policy, please note that certain items are non-returnable, including but not limited to: opened or used hair products, accessories, and items marked as final sale. Please ensure that you carefully review the product details before making a purchase. We highly value your satisfaction and will make every effort to assist you in case of any issues with your order. Our dedicated customer support team is ready to address any concerns and provide further assistance throughout the process. If you have any questions or need further clarification, please do not hesitate to contact us at https://www.reinassearch.com/contact. Thank you for choosing Reina's Search🔎 for all your hair needs!