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FAQ
Frequently Asked Questions
Reina's Search 🔎
is a trusted online store
specializing in premium human hair,
synthetic wigs, and unique clothing and accessories
tailored to enhance your style.
We focus on providing high-quality products,
including Brazilian and Peruvian hair,
that are perfect for anyone
looking to elevate their look with confidence and ease.
More than just a store,
Reina's Search 🔎 is a community-driven platform
committed to excellent customer service,
affordability, and a seamless shopping experience.
Whether you're shopping for luxurious wigs,
stylish clothes and accessories,
or exclusive deals,
Reina's Search 🔎 makes it easy
to find what you love.
Join the Search!🔎 today
and discover your perfect style!
At Reina's Search 🔎,
we’re here to help you find the perfect hair product to match your style and needs.
Here are a few tips:
Consider Your Lifestyle: If you prefer low-maintenance options, synthetic wigs or pre-styled lace wigs might be a great choice. For versatility, opt for human hair that can be styled with heat tools.
Choose the Right Texture: Decide if you want a natural look that matches your hair texture (e.g., straight, body wave, curly) or something completely new.
Select the Appropriate Length: Shorter lengths are easy to manage, while longer lengths offer more styling options.
Think About Lace Type: Lace front wigs are perfect for a natural-looking hairline, while full lace wigs provide maximum styling versatility.
Contact Us for Help: If you’re unsure, reach out to our customer service team at [insert contact info]. We’re happy to guide you and answer any questions!
Explore our detailed product descriptions
and
customer reviews
for additional insights.
With Reina's Search 🔎,
you’re sure to find the perfect match for your unique style!
Yes, Reina's Search 🔎
offers refunds and exchanges
on eligible
hair products.
To qualify,
the products must be unopened,
unused, and in their original packaging.
Refunds or exchanges
must be requested within 7 days
of delivery.
Please note
that due to hygiene and safety regulations,
we cannot accept returns or exchanges
on worn or altered hair products.
To start a return or exchange,
contact our customer service team
at Contact
with your order details.
Once approved,
you'll receive instructions on how to proceed.
Return shipping costs
are the customer's responsibility
unless the item was defective or incorrect.
For full details,
please refer to our Refund Policy.
Thank you,
for choosing Reina's Search 🔎!
At Reina's Search 🔎,
we strive to deliver your order as quickly as possible!
Here’s what you can expect:
Processing Time: Orders are typically processed within 1–3 business days.
Shipping Time:
Standard Shipping: Usually takes 3–7 business days within the U.S.
International Shipping: Delivery times vary by destination but typically take 7–15 business days.
Please note that holidays,
peak shopping seasons,
or unforeseen delays with shipping carriers
may affect delivery times.
Once your order ships,
you’ll receive a tracking number via email
so you can monitor its progress.
If you have any questions about your shipment,
feel free to contact Customer Service.
Thank you for shopping with Reina's Search 🔎!
Yes, Reina's Search 🔎
proudly offers international shipping to customers worldwide!
***Customized Per Order***
Here’s what you need to know:
Delivery Times: International shipping typically takes 7–15 business days, depending on your location.
Shipping Costs: Rates vary based on your destination and will be calculated at checkout.
Customs and Duties: International orders may be subject to customs fees, duties, or taxes upon arrival. These charges are the responsibility of the customer.
We’re committed to ensuring your order reaches you safely and efficiently,
no matter where you are.
If you have any questions or need assistance with your international order, contact us.
Thank you for shopping with Reina's Search 🔎!
Proper care is essential
to maintain the quality and longevity
of your human hair products
from Reina's Search 🔎.
Follow these tips for the best results:
Washing:
Use a gentle, sulfate-free shampoo and lukewarm water.
Wash in a downward motion to avoid tangling.
Rinse thoroughly and follow with a moisturizing conditioner.
Drying:
Gently pat the hair with a microfiber towel—don’t rub.
Air-dry whenever possible or use a blow dryer on a low-heat setting.
Styling:
Use heat tools sparingly and always apply a heat protectant.
Avoid excessive product buildup by using lightweight, alcohol-free styling products.
Storage:
Store wigs or extensions on a mannequin head or in a silk/satin bag to maintain their shape and texture.
General Tips:
Brush hair gently with a wide-tooth comb or paddle brush, starting from the ends and working up to the roots.
Avoid sleeping in your wig or extensions to prevent tangling.
With proper care,
your human hair products will stay
soft, tangle-free, and beautiful for a long time.
For more personalized advice,
feel free to contact our customer service team.
Yes, you can
track your order
from Reina's Search 🔎!
Here's how:
Tracking Information: Once your order has been processed and shipped, you will receive an email with your tracking number and a link to track your package.
Real-Time Updates: Use the provided tracking number to monitor your order's progress directly on the shipping carrier's website.
Need Help? If you haven’t received your tracking number or have trouble accessing your shipment details, contact our customer service team toll-free at 888-594- 8940 for assistance.
We’re committed to keeping you updated every step of the way.
Thank you for shopping with
Reina's Search 🔎!
Yes,
Reina's Search 🔎
offers gift cards!
They’re the perfect way to share the joy
of premium human hair
and unique clothing & accessories
with your loved ones.
Flexible Amounts: Available in various denominations to suit any budget.
Easy to Use: Gift cards can be redeemed online for any product on our website.
Perfect for Any Occasion: Birthdays, holidays, or just because
~
you can’t go wrong
with a Reina's Search 🔎
gift card!
Give the gift of choice
and let them find something
they’ll truly love.
At Reina's Search 🔎,
we aim to make
your shopping experience seamless
and secure.
We accept
the following payment methods:
Major Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: PayPal for fast and secure checkout.
Buy Now, Pay Later: e.g., Klarna, Afterpay, or Sezzle.
Other Options: Depending on your location, additional payment methods like Apple Pay or Google Pay may be available.
All transactions
are processed securely
to protect your personal information.
If you encounter any issues during checkout,
feel free to contact us at 888-594-8940 for assistance.
Thank you for choosing Reina's Search 🔎!
At Reina's Search 🔎,
we’re here to help
with any questions or concerns!
You can reach our
Customer Service team
through the following methods:
Email: Send us an email for assistance.
Contact Form: Visit our Contact Us page on the website to submit your inquiry directly.
Phone: Call us at 888-594-8940 during our business hours for immediate support.
Social Media: Send us a message via our official social media platforms, and we’ll respond as soon as possible.
Our dedicated team
is committed to providing prompt and helpful service.
Whether you
need help with an order,
product details,
or general inquiries,
we’re here for you!