Refund Policy

 
1. General Refund Policy

• No Refunds for Non-Defective Items: Due to the nature of our products and for health and safety reasons, we do not issue refunds for non-defective items.

• Refunds for Defective or Damaged Products: Refunds may be granted on a case-by-case basis for items that are defective or damaged upon receipt, subject to approval by our Customer Service Management team.

2. Eligibility for Refunds
Refunds are considered under the following conditions:

• Defective or Damaged Items: The item must have a manufacturing defect or damage sustained during the production or fulfillment process.

• Evidence Submission: Customers must submit detailed evidence (photos or videos) of the defect or damage via our review portal at www.reinassearch.com/myreview.

Note: Refund requests for reasons other than defects or damage, such as buyer’s remorse or dissatisfaction with the product’s performance, are not eligible under this policy.

3. Refund Request Process

3.1 Submitting a Refund Request
To initiate a refund request:

1. Visit www.reinassearch.com/myreview.

2. Submit a detailed review of your purchase, including:

   • A description of the defect or damage.

   • Clear photos or videos documenting the issue.

3. Ensure all required information is complete to avoid delays in processing your request.

3.2 Approval Process

• Refund requests will be reviewed by our Customer Service Management team.

• The review process may take up to two weeks to ensure a thorough assessment.

• If approved, you will be notified via email of the refund outcome and next steps.

4. Refund Options
If your refund request is approved, you may receive one of the following options:

• Store Credit: A credit issued to your Reina’s Search account for use toward future purchases.

• Refund to Original Payment Method: A monetary refund issued to the payment method used during checkout.

Note: The refund method will be determined based on the circumstances of the request and at the discretion of Reina's Search.

5. Important Notes

• Timely Submission: Refund requests must be submitted within 14 days of receiving your order. Requests submitted after this period will not be considered.

• Shipping Costs: Shipping fees are non-refundable, except in cases where the refund is due to a product defect or error on our part.

• Processing Times: Approved refunds may take up to 7-10 business days to process, depending on your payment provider.

• Partial Refunds: In some cases, a partial refund may be issued if the defect does not affect the overall functionality of the product.

6. Changes to Policy
Reina's Search reserves the right to modify or update this Refund Policy
at any time
to reflect changes in business practices, legal requirements, or customer needs.

• Any updates will be posted on this page, and significant changes may be communicated via email or platform announcements.

• Continued use of Reina's Search constitutes acceptance of the updated policy.

7. Contact Information
For questions or concerns regarding this Refund Policy, please contact us at:
https://www.reinassearch.com/contact
Effective Date: January1, 2020.
Thank you for choosing Reina’s Search.

 

We appreciate your cooperation and understanding

as we work together to provide an exceptional online shopping experience.

 

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