Shipping Policy

 
1. Order Processing Time

• All items purchased on Reina's Search are processed and shipped within 7-10 business days from the date of order placement.

• Business days are Monday through Friday, excluding holidays observed in the United States.

2. Shipping Providers

• We partner with various shipping providers to ensure the best shipping options are available at the time of purchase.

• Shipping services are selected based on the preferences you choose during checkout, but Reina's Search reserves the right to adjust the selected shipping provider based on business or customer needs.

• Shipping costs, if applicable, will be clearly indicated during checkout.

3. Shipping Destinations

• Reina's Search ships to addresses within the United States. At this time, international shipping may not be available or may be subject to restrictions.

• Shipping to PO Boxes, APO/FPO addresses, or other non-standard locations may be limited or subject to additional terms.

4. Shipping Delays

• While we strive to meet the stated processing and shipping timelines, delays may occur due to unforeseen circumstances, including but not limited to:

  • Carrier delays.

  • Weather conditions.

  • Supply chain disruptions.

• Reina's Search is not responsible for delays caused by third-party shipping carriers.

5. Lost or Stolen Items

• Reina's Search is not responsible for items that are lost, stolen, or damaged during, before, or after the shipping process.

• Once an item is handed over to the shipping provider, liability for the package transfers to the carrier.

• Customers are encouraged to select shipping options that include tracking and insurance for additional peace of mind.

6. Tracking Information

• Once your order has been shipped, you will receive an email with tracking information to monitor the status of your shipment.

• Please allow up to 24-48 hours for tracking information to update after the package has been dispatched.

7. Address Accuracy

• It is the responsibility of the customer to ensure that the shipping address provided during checkout is accurate and complete.

• Reina's Search is not responsible for packages that are undeliverable due to incorrect or incomplete addresses.

8. Changes to Shipping Policy
Reina's Search reserves the right to modify or update this Shipping Policy
at any time
to accommodate changes in business operations,
shipping practices,
or
customer needs.

• Any updates will be reflected on this page, and significant changes may be communicated via email or platform announcements.

• Continued use of Reina's Search constitutes acceptance of the updated policy.

9. Customer Support
For questions or concerns regarding your shipment, please contact our customer support team at:
support@reinassearch.com
Or
https://www.reinassearch.com/contact
Effective Date: January 1,2020
By placing an order with Reina's Search,
you acknowledge and agree to the terms outlined in this Shipping Policy.