Exchanges & Returns
Our Store Policy Reina's Search 🔎 Where Transparency, Honesty, and Collaboration Redefine Online Shopping At Reina's Search, our policy is to revolutionize the online shopping experience by offering more than just a platform to buy great hair products. We are committed to providing transparency, honesty, and collaboration throughout the entire e-commerce process. Transparency is at the core of our values. We believe in providing our customers with accurate and detailed information about the hair products we offer. From ingredients and sourcing to manufacturing processes and certifications, we strive to empower our customers to make informed decisions that align with their values and preferences. Honesty is the foundation of trust. We pledge to be transparent about our business practices, pricing, and customer service. We aim to build long-term relationships with our customers by delivering exceptional products and services and by being accountable for our actions. Collaboration is the key to success. We value the input and feedback of our customers, suppliers, and partners. By fostering a collaborative environment, we aim to continuously improve our offerings and provide a personalized shopping experience that meets the unique needs and desires of our customers. Reina's Search is more than just an online e-commerce platform. We are a community that values integrity, fairness, and excellence. Our dedication to transparency, honesty, and collaboration sets us apart, ensuring that our customers can shop with confidence, knowing that they are making informed choices and contributing to a more sustainable and ethical future. Join us on this journey of redefining online shopping. Together, let's create a platform where transparency, honesty, and collaboration thrive, making every shopping experience not just great, but meaningful.
Reina's Search 🔎 Exchange Policy At Reina's Search, we strive to provide exceptional customer service and ensure customer satisfaction with every purchase. While we do not allow returns for the protection of our staff and customers' health, we offer exchanges for defective items upon approval. To facilitate the exchange process and ensure a smooth experience, please familiarize yourself with our exchange policy outlined below: Eligibility for Exchanges: Items must be defective or damaged upon receipt. Exchanges are subject to approval by Customer Service Management. The customer must submit a review of their purchase, including photos or videos, through our website at www.reinassearch.com/myreview. To be eligible for an exchange, please make sure to add as many details as possible to the review of your purchase, as exchanges are based on the information provided. Exchange Process: Submitting an Exchange Request: Visit our website at www.reinassearch.com/myreview and follow the instructions to submit a review of your purchase, including photos or videos of the defect or damage. Make sure to provide as much detail as possible in your review to facilitate the review process. Approval Process: Once your exchange request is submitted, it will be reviewed by our Customer Service Management. The approval process may take up to two weeks, as we need to perform a visual inspection of the complaint. If your exchange request is approved, you will be notified via email. Exchange Options: Approved exchanges will be offered in the form of store credit or by an exchange being made to the customer for equal or greater value. The determination of the exchange option will be based on product comparison and availability, not customer preference. Please note that exchange availability is subject to stock availability. If the requested item is out of stock, we will work with you to find a suitable alternative. Important Notes: Exchanges are performed on a per customer basis and are subject to approval by Customer Service Management. Items must be submitted for exchange through our website at www.reinassearch.com/myreview. No exceptions will be made. Please ensure that you follow our review submission process, including providing photos or videos of the defect or damage. Failure to do so may result in the denial of your exchange request. Exchanges are offered as store credit or an exchange of equal or greater value to the customer, based on product comparison and availability. At Reina's Search, we are committed to resolving any issues or concerns you may have with your purchase. Our exchange policy allows us to address defective items and provide suitable resolutions. We appreciate your cooperation and understanding in following our exchange procedures to ensure a smooth and efficient process. Thank you, Reina's Search🔎